Welcome to hooklivo (www.hooklivo.com). These Terms of Service govern your access to, browsing of, and purchases from this website. By accessing the website or submitting an order, you acknowledge that you have read, understood, and agreed to be bound by these terms. The terms “we”, “us”, “our”, and “the Website” refer exclusively to the hooklivo brand.
1. Eligibility and Legal Capacity
This website and its product offerings are directed at consumers located within the European region. By placing an order through this website, you represent and warrant that you possess the legal capacity to enter into binding contracts under applicable jurisdiction.
2. Order Processing and Shipping Policy
We cooperate with premium courier services, including DHL Priority, FedEx Priority, and UPS Priority, to ensure reliable delivery to our customers across Europe.
- Order Processing Time: Following the successful receipt and verification of payment, orders require 1 to 2 working days for processing, picking, and dispatch preparation.
- Estimated Transit Time: Once dispatched, shipments generally take between 3 to 8 working days to reach their destination.
- Tracking Notifications: Automated tracking updates will be sent to the email address provided at checkout at key milestones, including order dispatch, arrival at regional logistics hubs, and local delivery assignment.
- Delivery Delays and Exceptions: If a delivery exceeds the standard transit timeframe, hooklivo will initiate an official investigation with the respective carrier. Based on the findings of the inquiry, we will either issue a full refund or arrange a replacement shipment.
3. Transfer of Risk and Ownership
In strict accordance with the European Consumer Rights Directive and relevant regional legislation, the risk of loss or damage to the goods, as well as legal ownership, transfers to the consumer solely when the consumer or a designated third party takes physical possession of the items. The risk of transit remains with hooklivo and does not transfer to the customer upon handover to the carrier.
4. Statutory Right of Withdrawal (14-Day Return Policy)
Consumers within our European target markets possess a statutory right to withdraw from the contract without providing any justification:
- The withdrawal period expires 14 days from the date on which the consumer, or a designated third party, acquires physical possession of the goods.
- To exercise the right of withdrawal, you must notify us of your decision through an unequivocal statement sent via our official contact email before the 14-day period expires.
5. Damaged or Defective Goods
If items arrive damaged or defective, consumers are entitled to appropriate remedies under European consumer protection laws:
- Upon discovering any such issue, the customer should contact our customer service via email, providing clear photographic evidence of the defect or damage.
- Following verification by our team, hooklivo will process a full refund or dispatch a replacement item.
- Under this specific compliance procedure, the consumer is not required to return the damaged or defective items to us.
6. Pricing and Payment
- All prices displayed on the website are denominated in Euros (EUR) or the specified checkout currency.
- Customers are responsible for the total amount indicated at the final checkout screen upon submission of the order.
- Transactions are processed using standard compliant industry protocols to maintain appropriate transaction alignment.
7. Limitation of Liability
hooklivo fulfils its obligations in accordance with these Terms of Service. We shall not be held liable for any delays or failure to perform our obligations resulting from events beyond our reasonable control, including but not limited to customs clearance procedures, severe weather conditions, or widespread carrier disruptions.
8. Governing Law and Jurisdiction
These Terms of Service, their interpretation, and any contractual disputes arising from them shall be governed by and construed in accordance with the laws of the Republic of Latvia and applicable European Union regulations. Any disputes that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts.
9. Contact Information
For any inquiries regarding these Terms of Service, order status, or after-sales assistance, please contact us using the details below:
- Brand Name: hooklivo
- Website URL: www.hooklivo.com
- Contact Email: hook@hooklivo.com