FAQ – Practical Over-Door Storage Solutions

What payment methods are accepted on your website?We offer a variety of secure and standard payment options for a seamless checkout experience. Customers can complete transactions using major credit and debit cards, including Visa, Mastercard, and American Express. We also support widely used digital wallets and mobile payment solutions, including Apple Pay and Google Pay.
How are my payment details handled?All transactions are processed through encrypted channels adhering to international financial industry standards (PCI-DSS). Your billing details are managed via secure protocols to maintain transaction integrity.

Which regions do you deliver to?hooklivo strictly serves and delivers to customers located within the European region.
What are the order processing and shipping timelines?Our team requires 1 to 2 business days to handle and prepare your order for dispatch. Once dispatched, standard transit via our premium logistics partners—including DHL Priority, FedEx Priority, and UPS Priority—takes between 3 to 8 business days.
How can I track the progress of my delivery?We provide comprehensive updates throughout the delivery lifecycle. Automated notifications will be sent directly to the email address provided at checkout during critical milestones: when your order is officially dispatched, when it arrives at the regional sorting facility, and when it is assigned for final local delivery.
What should I do if my package is delayed beyond the standard transit window?In the rare event that a shipment exceeds the standard delivery timeframe, please contact our support team. We will immediately launch an official investigation with the respective carrier. Based on the formal findings of the carrier investigation, we will promptly issue either a complete refund or a replacement shipment.

What is the return policy for European customers?In full compliance with European consumer regulations, customers within the European region benefit from a statutory 14-day Right of Withdrawal. You retain the right to withdraw from your purchase and initiate a return within 14 days of receiving your physical items, without the requirement to provide a justification.
What is the procedure if an item arrives damaged or faulty?If an item arrives with defects or transit damage, please notify our customer care team via email at hook@hooklivo.com. To expedite the resolution, please include clear photographic evidence of the issue. Upon verification, we will arrange a full refund or a replacement shipment immediately. There is no requirement to return the damaged item.

How can I get in touch with hooklivo?For any inquiries regarding your order, tracking, or delivery status, please contact us directly via email at hook@hooklivo.com. Our support team reviews all correspondence and aims to provide a comprehensive response within 24 hours.